14.Communication between a person and Manager

Person: “Hi, I’d like to open a new savings account.

“Manager: “Great, I can help you with that. Can I get your name and date of birth, please?”

Person: “My name is John Smith and my date of birth is January 1, 1990.

“Manager: “Thank you. Do you have any identification documents with you?

” Person: “Yes, I have my passport and my Aadhaar card.

“Manager: “Perfect, let me take a look. Everything seems to be in order. Now, let’s go see the clerk to complete the process.”(They walk to the clerk’s desk)

Clerk: “Hello, how can I help you?

“Manager: “This person would like to open a new savings account. Can you take care of it, please?

“Clerk : “Of course. Can I see your identification documents, please?”

Person: “Sure,here they are.

“Clerk: “Thank you. Now, let me just get some information from you. What is your occupation and annual income?

“Person: “I’m a software engineer and my annual income is around 10 lakhs.

“Clerk: “Great, thank you. And how much would you like to deposit to open the account?

‘Person: “I’d like to deposit 10,000 rupees.

“Clerk: “Perfect. We have a few different types of savings accounts. Which one would you like to open?

“Person: “I’m not sure. Can you explain the differences?

“Clerk: “Sure. We have a basic savings account, a savings account with a higher interest rate, and a savings account with additional benefits like a credit card and free ATM withdrawals.Which one sounds best to you?”

Person: “I think I’ll go with the savings account with the higher interest rate.

“Clerk: “Great choice. Now, let me just get some more information from you and we’ll get your account set up.” (After filling out the forms)

Clerk: “Okay, everything is set up. Here’s your account number and ATM card. You should receive your passbook in the mail in a few days. Is there anything else you need help with?

“Person: No, that’s it. Thank you very much.Clerk: “You’re welcome.

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